Terms of service

Terms of Service

The Global Store

Last Updated: October 22, 2026

Welcome to The Global Store.

This website is operated by [LEGAL BUSINESS NAME], trading as The Global Store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable Indian laws.

1. About Our Store

The Global Store is an online retail business offering products sourced through third-party suppliers, wholesalers, manufacturers and fulfilment partners.

Some products may be shipped directly from a supplier or fulfilment facility to the customer.

The Global Store remains responsible for fulfilling its obligations to customers under applicable law.

2. Product Information

We aim to display accurate product descriptions, photographs, prices, specifications and availability information.

Product colours and appearance may vary slightly due to screen settings, lighting and manufacturing differences.

Material differences from the product description, defects and incorrect items will be addressed in accordance with our policies and applicable consumer rights.

3. Pricing and Payments

Product prices are shown in Indian Rupees (INR), unless otherwise indicated.

Applicable taxes, delivery charges and other mandatory charges will be disclosed before order confirmation.

Payment methods available for each order will be displayed at checkout.

Cash on Delivery is available only where expressly offered at checkout.

We reserve the right to correct genuine pricing or listing errors. If such an error affects an order, we will contact the customer regarding available options rather than impose an undisclosed additional charge.

4. Order Acceptance

After placing an order, you may receive an order confirmation.

We may verify payment, stock availability, shipping serviceability or other necessary fulfilment details before dispatch.

If an order cannot be fulfilled, we will inform the customer and provide an appropriate refund of any payment already collected.

5. Dropshipping and Third-Party Fulfilment

We work with external suppliers and logistics partners.

As a result:

Products may be dispatched from different locations.
A single order may arrive in multiple packages.
Delivery times may differ between products.
Availability and fulfilment timelines may depend on third-party suppliers.

Such arrangements do not remove our responsibilities to customers under applicable consumer protection laws.

6. Shipping and Delivery

Shipping fees, delivery locations and estimated delivery periods are explained in our Shipping Policy and applicable checkout information.

Customers must provide accurate delivery details.

If an order is delayed, lost or cannot be delivered, we will investigate and provide an appropriate resolution in accordance with applicable law.

7. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are governed by our Return and Refund Policy and applicable consumer protection laws.

No part of these Terms excludes legal remedies for defective, damaged, incorrect or misrepresented products.

8. Customer Responsibilities

When using our website, customers agree to:

Provide accurate information when placing an order.
Use legitimate payment methods.
Avoid fraudulent orders or misuse of website services.
Refrain from interfering with the security or normal operation of our website.

9. Intellectual Property

Website content, including original graphics, design elements, store branding and original written materials, may be protected by applicable intellectual property laws.

Third-party trademarks, product images and brand names remain the property of their respective owners.

Customers must not misuse website materials in violation of applicable rights.

10. Third-Party Services

Our store is hosted through Shopify and may use third-party payment providers, courier services, fulfilment partners, analytics services and other integrations.

Certain third-party services may be governed by their own terms and privacy policies.

11. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable data protection laws.

12. Website Availability

We aim to keep the website accessible and functional. Temporary interruptions may occur due to maintenance, technical problems or factors outside our reasonable control.

We do not exclude or restrict any consumer rights or legal responsibilities that cannot lawfully be excluded.

13. Changes to These Terms

We may update these Terms to reflect business, operational or legal changes.

The updated Terms will be published on our website. Changes will not retrospectively remove rights arising from previously accepted orders.

14. Applicable Law

These Terms are governed by the applicable laws of India.

Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission, regulator or other legally competent authority.

15. Contact Information