Refund policy

Return, Replacement & Refund Policy

The Global Store

Last Updated: October 22, 2026

At The Global Store, we are committed to providing quality products and a reliable online shopping experience.

As an online dropshipping store, we work with third-party suppliers and fulfilment partners. To ensure a fair and transparent shopping process, please read our Return, Replacement & Refund Policy carefully before placing an order.

1. No Returns for Change of Mind

The Global Store does not accept returns or provide refunds simply because:

You do not like the product after receiving it.
You have changed your mind after placing the order.
You no longer need the product.
You ordered the wrong size, colour, style or variant yourself.
The product does not meet your personal preferences despite matching the description provided on our website.

We strongly recommend reviewing the product description, images, specifications, size chart and other details before completing your purchase.

Returns or refunds for personal preference or change of mind are not available.

This restriction does not apply where the product is defective, incorrect, misrepresented or where a remedy is required by applicable law.

2. 7-Day Damaged or Wrong Product Claim Window

Customers should report eligible product-related issues within 7 days from the date of delivery.

Eligible issues include:

A product received in damaged or broken condition.
A wrong product delivered instead of the product ordered.
An incorrect size, colour or variant sent by our supplier.
Missing items or accessories from the delivered order.
A defective or non-functional product.
A product materially different from the description or specifications advertised on our website.

Claims are subject to verification.

Please report the issue as soon as possible after delivery to help us investigate efficiently.

The 7-day reporting period does not limit any longer period or remedy available under applicable consumer protection laws.

3. Mandatory Unboxing Video for Standard Claim Verification

For our standard damaged, wrong or missing product verification procedure, customers are required to record a clear, continuous and unedited unboxing video.

The video should:

Start before opening the parcel.
Clearly show the complete sealed package.
Show the shipping label and package condition.
Record the opening of the outer packaging.
Continue until the product and all included items have been fully removed.
Clearly show any damaged, incorrect or missing product issue.
Be recorded continuously without cuts, pauses, editing or alteration.

Please do not open the parcel before starting the unboxing recording.

Unboxing videos help us verify claims with our suppliers and courier partners and speed up replacement or refund decisions.

For issues discovered only after opening or using a product, additional photographs, videos or technical evidence may also be requested.

If an Unboxing Video Is Not Available

An unboxing video is required for our standard fast-track verification process.

However, the absence of an unboxing video will not automatically prevent us from reviewing a legally valid complaint. We may assess alternative evidence, including photographs, order records, courier information, product inspection or other relevant proof.

Applicable consumer rights remain protected.

4. Return and Replacement Request Process

To report a damaged, defective, incorrect or missing product:

Contact our support team within 7 days of delivery where possible.
Provide your order number and registered contact details.
Explain the issue clearly.
Submit your continuous unboxing video and relevant photographs, where available.
Allow our support team to review the claim with the supplier or fulfilment partner.
Follow the return or replacement instructions provided after verification.

Customer Support Email: theglobalstoreofficial@gmail.com

Customer Support Number: +91 909 909 2413

Customers should not send products to any return address without receiving instructions from our support team.

5. Replacement and Product Exchange Policy

For a verified eligible claim, The Global Store may offer a replacement of the original product or an appropriate alternative, subject to availability, customer agreement and applicable law.

Where we expressly approve a discretionary exchange that is not required by law:

The customer must select an alternative eligible product.
The alternative product should generally be of equal or higher value.
Any additional price difference for a higher-value product must be paid by the customer.
Cash refunds are not offered for voluntary or discretionary exchanges.
Any unused balance on a lower-value exchange will be handled under the store-credit arrangement agreed with the customer before the exchange.

We do not guarantee discretionary exchanges for change-of-mind requests.

If a defective, incorrect or misrepresented product qualifies for a statutory refund, an exchange cannot be imposed as the customer's only remedy where applicable law requires a refund or another remedy.

6. Refund and Payment Policy

Refunds are not available for change-of-mind or personal-preference requests.

For verified cases involving damaged, defective, wrong, missing or undelivered products, the appropriate resolution will be determined in accordance with the circumstances and applicable consumer protection laws.

Possible resolutions include:

Replacement of the original product.
Exchange for an agreed alternative product.
Repair or correction where appropriate.
Refund of the eligible payment amount where required or approved.

Refund Method

For eligible prepaid orders, approved monetary refunds will normally be issued to the original payment method, unless another lawful method is agreed.

For eligible Cash on Delivery orders, if available, refunds may be processed through an agreed bank transfer or supported payment method.

We will initiate approved refunds within the timeframe required by applicable law. The final credit time may depend on your bank or payment provider.

Payments for discretionary product exchanges are not refunded in cash.

This does not override statutory refund entitlements.

7. Return Shipping Charges

For verified claims involving a defective, damaged or wrong product, return shipping will be arranged or paid for as required by applicable law.

Where a voluntary exchange is exceptionally approved, any applicable shipping charges will be explained to the customer before proceeding.

Customers should not incur undisclosed return charges.

8. Non-Returnable Products

We generally do not accept voluntary returns or exchanges for:

Products returned because of personal preference.
Products that have been used, washed, altered or damaged by the customer.
Products with missing original accessories or packaging where this affects a voluntary exchange.
Personalised or customised products.
Opened hygiene-sensitive products.
Other products clearly identified as non-returnable before purchase, where permitted by law.

These restrictions do not remove legal rights relating to defective, incorrect or misrepresented goods.

9. Order Cancellation

Customers may request order cancellation before dispatch by contacting our customer support team.

Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.

If The Global Store cancels a paid order because it cannot be fulfilled, the customer will receive an appropriate refund.

Cancellation requests and any applicable charges will be handled according to applicable law.

10. Lost or Undelivered Orders

If an order is lost during transit or is not delivered within the applicable delivery commitment, please contact our support team.

We will investigate the issue with the supplier and courier partner.

An appropriate replacement or refund will be provided where required under applicable law.

11. Supplier and Dropshipping Verification

Because The Global Store works with third-party suppliers, return or replacement requests may require coordination with the relevant supplier or fulfilment provider.

Customers may be asked for supporting evidence to verify the issue.

Supplier verification procedures do not remove The Global Store's obligations to customers under applicable consumer protection laws.

12. Consumer Protection Rights

Nothing in this policy limits the rights of customers under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian laws.

Where these laws require a return, refund, replacement or other remedy, the relevant legal obligation will take precedence over any conflicting store policy.

13. Contact Us

For returns, damaged-product reports, replacements, refunds or order-related assistance, contact: